Shipping and Delivery Policy – Makoka Co.

At Makoka Co., we are committed to delivering your sports items quickly and safely. This Shipping and Delivery Policy explains how we handle the shipment of your orders, delivery timeframes, costs, and any related procedures. Please read through the details below to understand how we manage shipping for both local and international orders.

1. Shipping Locations

Makoka Co. currently offers shipping across India and to select international locations. We aim to expand our reach continually, so please check back regularly for updates on our delivery zones.

Domestic Shipping (India):

• We ship to all major cities and towns across India. Some remote locations may have limited delivery services, so please contact us if you are unsure whether we deliver to your area.

International Shipping:

• For international customers, we currently ship to select countries. Availability of shipping options may vary depending on the destination, and additional shipping charges may apply. Please check the shipping options at checkout for further details.

2. Processing Time

After you place an order on our website, we aim to process and dispatch your items as quickly as possible. Orders are typically processed within 1-2 business days (excluding weekends and holidays).

• Processing Time: Once you place your order, it takes 1-2 business days to verify your payment, prepare your items, and hand them over to our shipping partner.
• Order Dispatch: After processing, your order will be dispatched, and you will receive a shipping confirmation email with tracking details.

Please note that orders placed after 2:00 PM will be processed on the next business day.

3. Delivery Timeframes

Delivery times depend on your location and the shipping method you choose at checkout. While we strive to ensure timely deliveries, please be aware that delivery times may vary due to factors beyond our control (e.g., weather conditions, public holidays, customs processing for international orders, etc.).

Domestic Delivery (Within India):

• Standard Shipping: 5-7 business days
• Express Shipping: 2-4 business days (where available)

International Delivery:

• Delivery times for international orders may range between 7-15 business days, depending on the destination and shipping option chosen. Please note that international shipments may be subject to customs processing, which could cause delays.

4. Shipping Costs

Shipping costs are calculated based on the weight, size, and destination of your order. You can view the shipping fees at checkout before completing your purchase.

• Domestic Shipping (India): Shipping charges vary depending on the selected shipping method and order weight. We offer free standard shipping on all domestic orders over a certain amount (as indicated on our website).
• International Shipping: International shipping charges are calculated based on the destination country, weight of the order, and chosen shipping method. Customs duties, taxes, and fees may apply to international orders, which will be the responsibility of the customer.

5. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package on our shipping partner’s website.

Please note that tracking information may take a few hours to update after the package has been dispatched.

6. Shipping Delays and Issues

While we strive to ensure timely delivery, certain factors may cause shipping delays, such as:

• High demand periods (e.g., festive seasons, sales events)
• Natural disasters, weather conditions, or unforeseen events
• Customs clearance for international orders

If you experience any delays or have concerns about your order’s delivery status, please feel free to reach out to our customer support team at info@makoka.com or +91 81466 31307 for assistance.

7. International Shipping and Customs

For international shipments, customs duties, taxes, and other fees may apply upon arrival in your country. These charges vary depending on your country’s customs policies and regulations.

• Customs Charges: Any additional customs or import charges are the responsibility of the customer. We advise you to contact your local customs office for more information on fees that may apply.
• Customs Delays: Please be aware that customs processing may delay the delivery of your order. Unfortunately, Makoka Co. has no control over the length of time taken for customs clearance and is not responsible for any delays due to customs inspections.

8. Incorrect or Undeliverable Addresses

It is important to provide accurate and complete shipping information at checkout. If an order is returned to us due to an incorrect address or undeliverable location, the following options are available:

• Re-shipping: You may request that we re-ship the order to the correct address. Any additional shipping charges will be the responsibility of the customer.
• Refund: If you choose not to re-ship the order, we can issue a refund for the order amount, excluding the original shipping charges.

Please ensure that your shipping address is correct at the time of order placement to avoid any delays or issues.

9. Lost, Damaged, or Stolen Packages

We take great care in ensuring your items are packaged securely for delivery. However, Makoka Co. is not responsible for any lost, damaged, or stolen packages once they have been handed over to the shipping carrier.

• Lost Packages: If your package is marked as delivered but you have not received it, please contact the carrier to file a claim. Our customer support team will also assist you in following up with the carrier.
• Damaged Packages: If your order arrives damaged, please take photographs of the damaged items and packaging, and contact us within 7 days of receiving your order. We will review the case and work with you to resolve the issue, either by offering a replacement or refund.
• Stolen Packages: Makoka Co. is not responsible for stolen packages. We recommend using a secure delivery location or opting for signature-required delivery if theft is a concern.

10. Contact Us

If you have any questions or concerns regarding your order, shipping, or delivery, please do not hesitate to get in touch with us. Our customer service team is available to assist you.

• Email: info@makoka.com
• Phone: +91 81466 31307

We are committed to providing a smooth and enjoyable shopping experience at Makoka Co. and will do our best to address any shipping or delivery-related issues as quickly as possible.